AI for Digital Government and Public Service Delivery.

More than 400 million people in Sub-Saharan Africa still cannot prove their legal identity (World Bank ID4D, 2025). AI cannot deliver services to citizens whom public systems cannot see. Better public services start with strong digital foundations. That is why the Smart Africa Digital Academy (SADA), in partnership with Université Laval, has put together the AI Literacy Webinar Series for African policymakers, regulators and decision-makers, with Webinar 2: AI for Digital Government and Public Service Delivery. In 90 minutes, expert presenters will unpack: ➤ How AI can strengthen service delivery, citizen-facing platforms and administrative efficiency ➤ The role of digital public infrastructure, such as digital ID, in AI-enabled government ➤ African and international case studies of AI in public services ➤ A moderated discussion on the practical challenges in your own institution You'll leave with 3–5 key takeaways and practical resources to apply right away. #AILiteracy #DigitalGovernment #ResponsibleAI